How to Report Cybercrime in Nepal
साइबर अपराधको उजुरी कसरी दिने
Been scammed, hacked or harassed online? Here's what to do
Act quickly - the first hour matters most when money has been taken. Being targeted is nothing to be ashamed of: these crimes are carried out by organised groups, and reporting them helps stop the next victim.
In the first hour
- Money taken from a bank or wallet? Call your bank or wallet provider straight away on the number printed on your card or in the official app. Ask them to block the account or card and to flag the transaction you didn't make.
- Account hacked? From a device you trust, use "Forgot password" to take it back, log out all other sessions, and turn on two-step verification. Tell your friends and family not to respond to messages from that account.
- Gave away your OTP, PIN or password? Change the PIN or password now and tell your bank or the service provider.
- Being threatened or blackmailed? Don't pay and don't delete the conversation. Stop replying and block the account after you have saved the evidence.
Save the evidence
The police will need proof. Before blocking or deleting anything, save:
- Screenshots of the messages, posts or profile - showing the date, time and the account name or number.
- Links (URLs) of the fake page, profile or post - copy them into a note.
- Phone numbers, wallet IDs and bank account numbers the scammer used.
- Transaction details - the reference/transaction ID, amount, date and time from your bank or wallet statement.
- A short written account of what happened, in order, while you still remember it.
Where to report in Nepal
Nepal Police Cyber Bureau
नेपाल प्रहरी साइबर ब्यूरोThe specialist police unit for online fraud, hacking, harassment and other cybercrime.
- Online complaint:cyberbureau.nepalpolice.gov.np/report-cyber-crime
- Email: [email protected]
- Phone: 01-5319044 | 9851286770
- Emergency: dial 100 (Nepal Police)
Contact details as published on the Cyber Bureau's official website in October 2026. Please check their website for the latest numbers.
Your District Police Office
You don't have to travel to Kathmandu. Cybercrime complaints can also be made at your District Police Office - in Dhanusha, that is the District Police Office in Janakpur. Bring your citizenship certificate (or another identity document) and the evidence listed above, printed or on your phone.
Also report it to the platform
- Facebook / Instagram: open the profile or post › "…" › Report. For a hacked account use facebook.com/hacked.
- WhatsApp / Viber: open the chat › contact name › Report / Block.
- Fake website: report it to Google Safe Browsing at safebrowsing.google.com so browsers warn others.
- Your bank or wallet: report the scammer's account or wallet ID so it can be investigated.
Beware of "recovery" scams. After you post about being scammed, people may contact you offering to recover your money for a fee, or pretending to be police. Only deal with the police and your bank directly.
Need help writing your complaint?
If you live in our working area in Dhanusha and are unsure how to put a complaint together, you can contact Shrijanshil Nepal. We can't investigate crimes or recover money, but we can point you to the right office.
Already lost money or been hacked?
Call your bank or wallet provider immediately to block the account, then report it to the Nepal Police Cyber Bureau. Our step-by-step reporting guide lists what evidence to keep and who to contact.
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This Cyber Safety Centre is a free public-awareness service of Shrijanshil Nepal, a non-profit organization in Nepal. The tools give guidance, not a guarantee - no checker can prove that a file or link is safe.